Defects per Million Opportunities
Defects per Million Opportunities (DPMO) is the metric that indicates the number of defects in a process per one million opportunities. Is calculated by the number of defects divided by (the number of units times the number of opportunities), multiplied by one million.
Voice of the Customer
A company is nothing without its customers, and the only way to deliver a fantastic customer experience is to understand how your customers feel about you and what they like and dislike about their experiences. A Voice of the Customer program allows you to collect this feedback and take actions that can directly improve your…