Defects per Million Opportunities (DPMO) is the metric that indicates the number of defects in a process per one million opportunities. Is calculated by the number of defects divided by (the number of units times the number of opportunities), multiplied by one million.
A company is nothing without its customers, and the only way to deliver a fantastic customer experience is to understand how your customers feel about you and what they like and dislike about their experiences. A Voice of the Customer program allows you to collect this feedback and take actions that can directly improve your…
We have enhanced the ZENVAREX website and will be live in a few hours. Using this site the clients can directly chat with us through Facebook messenger, book directly to our calendar, and see the upcoming events.